MEDGATE 24/7 Telemedecine

We remind you that you have access to a Telemedicine service 24/7 with MEDGATE

This service allows you to consult a doctor remotely by phone at +41 22 819 44 77 or online (using Skype, for example) at any time – 24 hours a day, 7 days a week. A smartphone application is also available.To use it, download and open the Medgate application depending on your browser:

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Medgate’s doctors can advise you on how to treat common medical conditions, assess and guide you in the event of an emergency and issue prescriptions. If you need medication, Medgate will let you know the nearest open pharmacy and may even be able to forward your prescription to it.

Megate do not make prescriptions for a Covid-19 test ! Members of CERN personnel who have either tested positive for COVID-19 or are suspected cases (i.e. having possible COVID-19 symptoms but untested) are requested to inform the Covid Helpline (covid19.helpline@cern.ch) urgently. The same applies if any household members show symptoms associated with COVID-19.

In a life-threatening emergency situation, you must first call the local or national emergency services, who will be able to respond more quickly.

For more information, you can consult the UNIQA Assistance-Telemedicine Information leaflet or contact UNIQA.

Where can I find my insurance number?

Your insurance number is printed on the front of your insurance card. This number also corresponds to your CERNid and consists of 5 or 6 characters, plus an extension:

CERNid followed by .0 = Principal Member (xxxxxx.0)

CERNid followed by .20 = Spouse (xxxxxx.20)

CERNid followed by .1 = 1st child (xxxxxx.1)

CERNid followed by .2 = 2nd child (xxxxxx.2)

CERNid followed by .3 = 3rd child (xxxxxx.3) ...

You can also find your CERNid on your CERN access card above the expiration date.

A good resolution for the New Year!

Happy New Year 2020!

With the New Year comes the time for resolutions: « Tomorrow, I’ll start working out! ». What a great idea! Returning to or starting a sport after the holidays will help you to start the year off right: being physically active helps you feel better both physically and mentally.

And the choice is particularly wide, the important thing being to devote at least 30 minutes to it every day: Cycling, jogging, swimming, aquagym, speed walking, rowing, hiking, dancing... as many sports as you can easily do, but be careful not to start without preparation!

CERN's clubs, which offer many opportunities, can help you to get into sport slowly and sustainably!

For more information click here!

Avoid winter sports accidents!

January 2020

Snow starts falling on the mountains, holidays are approaching and the equipment for cross-country skiing, snowshoeing, Nordic walking, downhill skiing or hiking is ready to enjoy mountain activities.

However, when practiced at a high level or for pleasure, winter sports are sometimes synonymous with accidents that can lead to more or less serious injuries.

To keep the pleasure in your winter outings and activities, follow these key safety tips: click on this link to learn more about the right actions to take!

Does CHIS cover acupuncture?

Acupuncture is part of the alternative therapies recognised by the CHIS as well as Chinese medicine, chiropractic medicine, osteopathy and etiopathy; provided that it is dispensed by healthcare provider recognised for this specific treatment.

In order to be recognised by the CHIS, the healthcare provider used by the Members must be recognised, qualified and licensed to practice medicine and/or to provide the healthcare or medical treatment concerned by the competent national authorities of the country where they operate. 

What should I do if I disagree with how the CHIS Rules have been applied to my case?

Initially, ask for an explanation from UNIQA or from the CERN Administration, depending on who made the challenged decision.
If you are not satisfied by the explanation, try to reach an amicable settlement of the dispute in accordance with the provisions of Chapter XIV section 2 of the CHIS Rules.
Only if the procedure of amicable settlement has failed, can an appeal procedure be opened.

The procedure for settlement of dispute is detailed in Chapter XIV of the CHIS Rules.

Reimbursement Bonus

Did you know that if you go to France or in one the CERN Member States (all, except Denmark, Norway and Switzerland) to see a doctor, buy medication, have tests or scans, you will be reimbursed 85% of the costs instead of 80% or 95% instead of 90%? What’s more, the treatments themselves are less expensive! So, if you want to pay less and be reimbursed more, you can ! Just go where the 5% bonus applies!