What should I do if I disagree with how the CHIS Rules have been applied to my case?

Initially, ask for an explanation from UNIQA or from the CERN Administration, depending on who made the challenged decision.
If you are not satisfied by the explanation, try to reach an amicable settlement of the dispute in accordance with the provisions of Chapter XIV section 2 of the CHIS Rules.
Only if the procedure of amicable settlement has failed, can an appeal procedure be opened.

The procedure for settlement of dispute is detailed in Chapter XIV of the CHIS Rules.

Reimbursement Bonus

Did you know that if you go to France or in one the CERN Member States (all, except Denmark, Norway and Switzerland) to see a doctor, buy medication, have tests or scans, you will be reimbursed 85% of the costs instead of 80% or 95% instead of 90%? What’s more, the treatments themselves are less expensive! Click on the title for more detail.

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Your Obligations

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Your obligations

In order to keep the health insurance cover of their family members up to date, Main Members are obliged to inform the Organization about any change in family and personal situation and declare any change in the spouse's gross income.

Your Benefits

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Your Benefits

The objective of the CHIS is to safeguard its Members against the financial consequences of illness, accidents and maternity by providing for the reimbursement of the expenses arising from medical treatment.

The Scheme also safeguards certain Members against the financial consequences of dependence and of disability.

Members

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Members

Is Member of the CERN Health Insurance Scheme any Main Member and any Subsidiary Member.

Changes in the contribution rates are published on the CHIS website, in the CERN Bulletin and in the Official Communications for the CERN community.

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